Asseco CSE

Asseco CSE
Multi-channel support system for telecommunication operators
Asseco CSE
Comprehensive
BSS solution
Asseco CSE
Cost and implementation
time saving
Asseco CSE
Sales platform
for convergent products
Asseco CSE
Comprehensive customer service
in all channels

Asseco CSE

Asseco CSE is a multi-channel package of support systems for telecommunication operators and providers of electronic services in the provision, operation and settlement of convergent services. It offers the ability to combine products from multiple suppliers into a single, consistent offer settled on a single invoice.

For whom is Asseco CSE created?

Telecommunication and virtual
MVNO operators

Internet Service Providers

Content and electronic
media providers

Cable, mobile, digital
and satellite TV providers

Electronic communication
providers

Service and digital products
providers

Select Asseco CSE if you want to:

  • Improve customer service
  • Have one source of up-to-date information about customers and services
  • Start selling digital services and expand product portfolio
  • Easily create and share applications for customers
  • Add a partner offer to your offering
  • Integrate your customer’s environment with your own
  • Modernize your IT environment

What distinguishes Asseco CSE?

Asseco always provides its clients with the latest version of the system, a user interface adapted to various types of devices, automatic updates and full availability of the system during the implementation of changes.

01

Multi-channel solution

Consistent view of customer data across all channels (self-service, CRM, Customer Service).

02

Comprehensive package

Information on all customer products and services - current, historical and forecast ("360 degrees").

03

Modularity and micro services

The solution's architecture based on independent modules and micro services

04

Scalability

The ability to increase the performance of a precisely defined function or component rather than the entire monolithic application.

05

Technological flexibility

Functionality of each module based on REST API.

06

Automation of processes

Associated with the implementation of services and changes in software.

Asseco CSE was designed on the basis of leading technological standards
It has a multilayer architecture with a clear separation of the data model, business logic and presentation, according to the latest design patterns, with the use of proven OpenSource technologies.

Areas of support

A convergent operator needs a comprehensive business support solution in order to meet customer requirements in terms of product offer and service quality.

7 areas of your business development with Asseco CSE.
See how to improve the quality of telecommunication services.
  • Create new offers and products
  • Build positive customer relationships
  • Open up to cooperation with partners
  • Manage accounts efficiently
  • Save time and money
  • Be independent of the supplier
  • Choose the best implementation model

Asseco CSE is an appropriate solution for a modern operator, which has to react quickly to market changes. It makes it possible to quickly build new offers and products and make them available to customers. Through the system you can easily manage marketing campaigns and loyalty programs. Asseco CSE will also allow you to create customer segments and model relations among them, enabling the development and settlement of products targeting various social groups.

 

ACSE components will enable, among others:

  • Creating and modeling new offers
  • Adding partner offers to your product portfolio
  • Adding new digital products such as: VoIP, VoD, digital music, paid content
  • Creating and sharing applications for client devices: smartphone, smart TV, smart home
  • Integration with modern payment and delivery channels

Asseco’s solution allows to improve the quality of customer service and to shape positive client experiences. With consistent user interfaces – CRM and SelfCare – you will gain full customer knowledge in all channels – self-service, CRM and Customer Service. In this way you will gain continuity of the sales process, create context offers and increase the probability of the customer purchasing the product.

Asseco CSE means efficient cooperation with individual and business clients. B2C – enables partnership offers to be added to the product portfolio, e.g. combining telecommunication services with the sales of gas, electricity, insurance, media and financial services. B2B – allows to offer Asseco CSE as a management platform for own clients. Provides integration of different data sources via Rest API.

Asseco CSE ensures effective management not only of business operations, but also of financial flows, tariffs and billing data together with payment service providers. It archives and unifies data, as well as enables the creation of wholesale billing, which allows for efficient and precise settlements with both individual customers and business partners.

Asseco CSE does not require the purchase of additional dedicated licenses, which means lower costs of implementation and subsequent maintenance of the solution. Importantly, the flexible licensing model of the system based on subscriptions allows for its development along with emerging needs, in accordance with the “pay as needs grow” principle. Increasing the scale of the solution does not require the purchase of a license for the technologies of a specific manufacturer. The system provides simple access to all data from the level of one system and full automation of processes related to invoicing, reporting, debt collection or communication with the customer. As a result, it allows to reduce operating costs and increase the efficiency of personnel work.

Owing to its modular, multi-layered architecture and the use of OpenSource technology, ACSE does not bind the operator with a single manufacturer, technology and the purchase of dedicated licenses. The individual elements of the solution are interchangeable and replaceable as technology evolves.

Asseco CSE is both a flexible implementation model which takes into account the entire solution, and individual modules that can be implemented independently in the client’s existing BSS environment. Adding new functionalities is done without disrupting the operating processes. Thanks to this, you can easily adapt the system to the current needs, scale of operations and changes taking place on the telecommunication market. In turn, easy integration of the system with other solutions will allow you to make Asseco CSE available to third parties. Flexibility, as well as open architecture, allow for easy integration with other systems and adding new functionalities without disrupting operational processes.

Asseco CSE meets the needs of telecoms,
offering an ecosystem of applications supporting the business area of telecommunication operators.

Implementation models

Flexible implementation models of Asseco CSE

In the customer's IT environment

Hybrid - in the cloud and customer environment

Entirely in the cloud

Asseco CSE is also a flexible subscription model

Small

Products:
CRM, Resources
  • Up to 10,000 customers
  • Up to 5 consultants
  • Standard data volume

Select the SLA plan:

bronze
silver

Medium

Products:
CRM, Resources, Billing, Orders
  • Up to 10,000 customers
  • Up to 50 consultants
  • Standard billing and order management
  • Access to API

Select the SLA plan:

bronze
silver

Pro

Products:
CRM, Resources, Billing, Orders
  • No client limit
  • No consultant limit
  • Advanced billing and order management
  • Access to API

Select the SLA plan:

silver
gold

Asseco CSE ensures continuity of sales and service processes in each channel as well as comprehensive and up-to-date customer information.

Functional modules

Asseco CSE consists of independent modules built on a common architecture. Each of them has a specific scope of responsibility. All modules offer their functions through Rest API. The system architecture eliminates data duplication and the need to synchronize them between multiple sources. In turn, advanced mechanisms of storing data in memory ensure their high availability.
  • Customer: CRM
  • Customer: Selfcare
  • Products: Central Product Catalogue
  • Sale: Order Management
  • Settlements: Convergent Billing
  • Resources: Product and service inventory
  • Integration: Rest API

Customer: CRM

CRM has been based on the philosophy of social networks, thus providing a consistent interface and range of information for all customer interaction channels:

  • Customer profile: products, usage, accounts, hierarchy
  • Orders: creation, tracking
  • Notifications: registration, handling
  • Agreements: review, acceptance process
  • Invoices and payments: review, notifications
  • Contacts: planning, handling

Customer: SelfCare

 

  • 360 degree customer view in all channels
  • Selfcare is a flexible solution which allows telecom operators to get to know their customers and better understand their needs and expectations. It has a clear, user-friendly and intuitive user interface that provides a complete and uniform view of the customer across all channels. It enables quick and efficient access to all current and historical information about the customer, their orders, status of orders, used products, applications and possible purchase recommendations.

Products: Central Product Catalogue

Full business potential of sales
The Central Product Catalogue is based on a common data model. It is a base of knowledge about products and commercial offer of the operator. It efficiently combines technical and structural information with data about costs to form the business backbone of sales.

  • Product specifications: physical products and services
  • Offers: commercial terms
  • Price lists and promotions: one-off fees, cyclical fees
  • Packages: comprehensive products and bundles
  • Relationship between products: business and technical

The Central Product Catalogue also makes it possible to model complex product offers from different markets, offered by different types of suppliers. It provides the opportunity to create new sales opportunities through:

  • full configurability of products, price lists and sales offers
  • possibility of data feeding by importing configuration of flat files
  • quick creation and implementation of new sales offers as part of project initiatives
  • intuitive GUI that provides a preview of the relationships between individual elements

Sale: Order Management

Order management for products and services
It allows for efficient management of the entire process of ordering and delivering products and services together with the integration with the partner offer. Order Management may be used to generate and coordinate orders in billing, network, logistics and partner service platforms. It is integrated with:

  • Product Catalogue – the execution plan for orders is generated dynamically on the basis of product definitions
  • operator’s systems or partner environment through reconfigurable micro services

Order Management also allows you to track the status of orders and notifications through such components as :

  • the console to model the definition and course of processes (it uses predefined blocks).
  • intuitive Console for process monitoring

Settlements: Convergent Billing

Precise real-time billing

Convergent Billing is a flexible and modern tool to settle receivables for all types of services in real time. It significantly accelerates billing processes and ensures efficient management of accounts, calculation, valuation, invoicing and payments associated with various business models, including those carried out in cooperation with partners.

By providing full control over the resources used by products and services, it gives a comprehensive insight into the structure of the customer’s product. In addition, the product inventory is enriched with customer-related interactions such as order history, installation, parameter modifications, requests, etc.

The Resources module provides information about :

  • Resource instances
  • The links between resources and technical services
  • the links between the product and the customer account
  • product configuration: current, historical, planned
  • the status of the product
  • product-related interactions : orders, notifications, agreements, contacts

Integration: Rest API

Efficient communication between applications
The purpose of Rest API mechanisms is to increase the speed, reliability and efficiency of ACSE. Rest API allows for efficient communication between applications and enables modifications even while the system is running. It provides easy integration, management and control over the environment of internal micro services and external applications:

  • Management of public and internal APIs
  • Consistent access control mechanisms
  • API versions for different partners and client systems
  • API uses the resources indicated by the URL
  • Flexible validation methods, no cumbersome service contract known from the classic SOA approach
  • Self-sufficiency of components, “intelligence” on the micro service side, no reliance on the integration layer

Products

Rest API
  • Customer verification
  • Activation of the service
  • Reservation of resources
  • Payments
  • Accounting and finance
  • Logistics

The system is designed for multi-channel sales of convergent products and customer service based on a 360-degree view.

Download the information brochure
Ask us for details

Contact

Asseco Poland S.A.
Telecommunications and Media Division

13 Branickiego Street
02-972, Warsaw

phone: +48 22 574 8150
email: acse@asseco.pl

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